Privacy Policy

1. Data Controller

Elite Chauffeur (ELITE CHAUFFEUR PREMIUM SAS) operates the website elitechauffeur-france.com. For any questions regarding the protection of your data, contact us at: elitechauffeur.resa@gmail.com.

2. Data Collected

We collect the following data:

• Booking information: full name, phone number, email address, pickup location, destination, date and time.
• Browsing data: pages visited, session duration, device type (via Google Analytics 4).
• Advertising data: interactions with our Google Ads campaigns.

3. Purposes and Legal Basis

Your data is used to:

• Manage and confirm your booking — legal basis: performance of a contract.
• Send you a confirmation email — legal basis: performance of a contract.
• Improve our website and measure our audience — legal basis: consent (analytical cookies).
• Measure the effectiveness of our advertising campaigns — legal basis: consent (advertising cookies).

4. Cookies

We use three categories of cookies:

• Essential cookies: required for the website to function (booking session). No consent required.
• Google Analytics 4 (G-HZ8C69B4Z8): anonymised audience measurement. Subject to your consent.
• Google Ads: advertising conversion tracking. Subject to your consent.
• Meta Pixel (Facebook): advertising conversion measurement. Subject to your consent.

You can withdraw your consent at any time by clearing the site data in your browser settings.

5. Data Sharing

Your data may be shared with the following processors, strictly for the purpose of providing the service:

• Resend Inc. — sending confirmation emails (US servers, EU standard contractual clauses).
• Google LLC — analytics and advertising (Google Analytics 4, Google Ads).
• Meta Platforms Inc. — advertising measurement (Meta Pixel), US servers.
• Vercel Inc. — website hosting.

6. Retention Period

• Booking data: 3 years from the date of booking.
• Analytics data (GA4): 13 months.
• Cookie preference: 12 months in your browser.

7. Your Rights (GDPR)

Under Regulation (EU) 2016/679, you have the following rights:

• Right of access to your personal data.
• Right to rectification if data is inaccurate.
• Right to erasure ('right to be forgotten').
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

To exercise these rights, contact us at elitechauffeur.resa@gmail.com. You also have the right to lodge a complaint with your national data protection authority.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.